/* ─── Support page local styles ─── */
    .support-page { padding: 5rem 0; }

    .support-grid {
      display: grid;
      grid-template-columns: 1fr 360px;
      gap: 4rem;
      align-items: start;
    }

    /* ─── Managed client callout ─── */
    .managed-callout {
      background: var(--accent-muted);
      border: 1px solid rgba(30,64,175,0.3);
      border-radius: var(--radius-lg);
      padding: 1.5rem 1.75rem;
      margin-bottom: 2.5rem;
    }
    .managed-callout h2 {
      font-size: 1.05rem;
      margin-bottom: 0.6rem;
      color: var(--text-primary);
    }
    .managed-callout p {
      font-family: var(--font-body);
      font-size: 0.92rem;
      color: var(--text-secondary);
      line-height: 1.65;
      margin: 0;
    }
    .managed-callout a {
      color: var(--accent);
      font-weight: 600;
    }

    /* ─── Form ─── */
    .form-section-title {
      font-family: var(--font-ui);
      font-size: 0.78rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.07em;
      color: var(--text-secondary);
      margin: 1.75rem 0 0.9rem;
      padding-bottom: 0.5rem;
      border-bottom: 1px solid var(--border);
    }
    .form-section-title:first-of-type { margin-top: 0; }

    .form-group { margin-bottom: 1.15rem; }
    .form-row {
      display: grid;
      grid-template-columns: 1fr 1fr;
      gap: 1rem;
    }

    .form-label {
      display: block;
      font-family: var(--font-ui);
      font-size: 0.88rem;
      font-weight: 600;
      color: var(--text-primary);
      margin-bottom: 0.35rem;
    }
    .form-label .optional {
      font-weight: 400;
      color: var(--text-secondary);
      font-size: 0.82rem;
    }

    .form-input,
    .form-select,
    .form-textarea {
      width: 100%;
      font-family: var(--font-body);
      font-size: 0.95rem;
      padding: 0.7rem 0.9rem;
      border: 1px solid var(--border);
      border-radius: var(--radius);
      background: var(--bg-surface);
      color: var(--text-primary);
      transition: border-color 0.15s, box-shadow 0.15s;
      -webkit-appearance: none;
      appearance: none;
    }
    .form-input:focus,
    .form-select:focus,
    .form-textarea:focus {
      outline: none;
      border-color: var(--accent);
      box-shadow: 0 0 0 3px rgba(30,64,175,0.15);
    }
    .form-input[aria-invalid="true"],
    .form-select[aria-invalid="true"],
    .form-textarea[aria-invalid="true"] {
      border-color: var(--error);
    }
    .form-select {
      background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%235a6480' d='M2 4l4 4 4-4'/%3E%3C/svg%3E");
      background-repeat: no-repeat;
      background-position: right 0.9rem center;
      padding-right: 2.5rem;
    }
    .form-textarea { min-height: 140px; resize: vertical; }

    .field-hint {
      font-family: var(--font-ui);
      font-size: 0.78rem;
      color: var(--text-secondary);
      margin-top: 0.3rem;
    }
    .field-error {
      font-family: var(--font-ui);
      font-size: 0.78rem;
      color: var(--error);
      margin-top: 0.3rem;
      display: none;
    }
    .field-error.visible { display: block; }

    .form-hp { position: absolute; left: -9999px; opacity: 0; height: 0; }

    .form-submit {
      display: block;
      width: 100%;
      background: var(--accent);
      color: #ffffff;
      border: none;
      cursor: pointer;
      font-family: var(--font-ui);
      font-weight: 700;
      font-size: 1rem;
      padding: 0.9rem 2rem;
      border-radius: var(--radius);
      transition: background 0.2s;
      min-height: 48px;
      margin-top: 0.5rem;
    }
    .form-submit:hover { background: var(--accent-hover); }
    .form-submit:focus-visible { outline: 3px solid var(--accent); outline-offset: 2px; }
    .form-submit:disabled { opacity: 0.6; cursor: not-allowed; }

    .form-status {
      margin-top: 1rem;
      padding: 0.85rem 1rem;
      border-radius: var(--radius);
      font-family: var(--font-body);
      font-size: 0.9rem;
      display: none;
    }
    .form-status.error {
      display: block;
      background: #fef2f2;
      color: var(--error);
      border: 1px solid rgba(160,31,31,0.3);
    }

    /* ─── Success state ─── */
    .support-success {
      display: none;
      background: var(--accent-muted);
      border: 1px solid rgba(30,64,175,0.3);
      border-radius: var(--radius-lg);
      padding: 2rem;
      margin-top: 1.5rem;
    }
    .support-success.visible { display: block; }
    .support-success h3 {
      font-size: 1.1rem;
      color: var(--text-primary);
      margin-bottom: 0.75rem;
    }
    .support-success p {
      font-family: var(--font-body);
      font-size: 0.93rem;
      color: var(--text-secondary);
      line-height: 1.65;
      margin-bottom: 1rem;
    }
    .ticket-ref-block {
      display: flex;
      align-items: center;
      gap: 0.75rem;
      background: var(--bg-elevated);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      padding: 0.75rem 1rem;
      margin-bottom: 1rem;
    }
    .ticket-ref-label {
      font-family: var(--font-ui);
      font-size: 0.75rem;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.07em;
      color: var(--text-secondary);
      white-space: nowrap;
    }
    .ticket-ref-value {
      font-family: var(--font-ui);
      font-size: 1.15rem;
      font-weight: 800;
      color: var(--accent);
      letter-spacing: 0.05em;
    }
    .copy-ref-btn {
      margin-left: auto;
      background: var(--accent-muted);
      border: 1px solid rgba(30,64,175,0.3);
      color: var(--accent);
      font-family: var(--font-ui);
      font-size: 0.8rem;
      font-weight: 600;
      padding: 0.35rem 0.8rem;
      border-radius: var(--radius);
      cursor: pointer;
      transition: background 0.15s;
      min-height: 36px;
      white-space: nowrap;
    }
    .copy-ref-btn:hover { background: var(--accent); color: #fff; }
    .copy-ref-btn:focus-visible { outline: 3px solid var(--accent); outline-offset: 2px; }

    /* ─── Privacy line ─── */
    .form-privacy {
      font-family: var(--font-ui);
      font-size: 0.78rem;
      color: var(--text-secondary);
      margin-top: 1rem;
      line-height: 1.5;
    }
    .form-privacy a { color: var(--accent); }

    /* ─── Sidebar ─── */
    .support-sidebar-box {
      background: var(--bg-surface);
      border: 1px solid var(--border);
      border-radius: var(--radius-lg);
      padding: 1.75rem;
      box-shadow: var(--shadow);
      position: sticky;
      top: 5rem;
    }
    .support-sidebar-box h3 { font-size: 1rem; margin-bottom: 1.25rem; }

    .sla-item {
      display: flex;
      align-items: flex-start;
      gap: 0.85rem;
      padding: 0.85rem 0;
      border-bottom: 1px solid var(--border);
    }
    .sla-item:last-child { border-bottom: none; }
    .sla-badge {
      width: 10px;
      height: 10px;
      border-radius: 50%;
      flex-shrink: 0;
      margin-top: 5px;
    }
    .sla-badge.low    { background: #22c55e; }
    .sla-badge.medium { background: #f59e0b; }
    .sla-badge.high   { background: #f97316; }
    .sla-badge.crit   { background: #ef4444; }
    .sla-text {
      font-family: var(--font-body);
      font-size: 0.88rem;
      color: var(--text-secondary);
      line-height: 1.5;
    }
    .sla-text strong {
      font-family: var(--font-ui);
      font-weight: 700;
      color: var(--text-primary);
      display: block;
      margin-bottom: 0.1rem;
    }

    .sidebar-note {
      margin-top: 1.5rem;
      padding: 1rem;
      background: var(--bg);
      border: 1px solid var(--border);
      border-radius: var(--radius);
      font-family: var(--font-body);
      font-size: 0.83rem;
      color: var(--text-secondary);
      line-height: 1.6;
    }
    .sidebar-note strong { font-family: var(--font-ui); color: var(--text-primary); }
    .sidebar-note a { color: var(--accent); font-weight: 600; }

    /* ─── What to expect section ─── */
    .expect-section {
      padding: 4rem 0;
      background: var(--bg-surface);
      border-top: 1px solid var(--border);
    }
    .expect-grid {
      display: grid;
      grid-template-columns: repeat(3, 1fr);
      gap: 1.5rem;
      margin-top: 2rem;
    }
    .expect-card {
      background: var(--bg-elevated);
      border: 1px solid var(--border);
      border-radius: var(--radius-lg);
      padding: 1.5rem;
    }
    .expect-card-icon {
      width: 40px;
      height: 40px;
      background: var(--accent-muted);
      border: 1px solid rgba(30,64,175,0.2);
      border-radius: var(--radius);
      display: flex;
      align-items: center;
      justify-content: center;
      margin-bottom: 1rem;
    }
    .expect-card-icon svg { width: 20px; height: 20px; color: var(--accent); }
    .expect-card h3 { font-size: 1rem; margin-bottom: 0.5rem; }
    .expect-card p {
      font-family: var(--font-body);
      font-size: 0.9rem;
      color: var(--text-secondary);
      line-height: 1.6;
      margin: 0;
    }

    /* ─── FAQ section ─── */
    .faq-section {
      padding: 4rem 0;
      border-top: 1px solid var(--border);
    }
    .faq-list {
      margin-top: 2rem;
      max-width: 780px;
    }
    .faq-item {
      border-bottom: 1px solid var(--border);
    }
    .faq-item:first-child {
      border-top: 1px solid var(--border);
    }
    .faq-question {
      width: 100%;
      background: none;
      border: none;
      padding: 1.25rem 0;
      text-align: left;
      cursor: pointer;
      display: flex;
      align-items: center;
      justify-content: space-between;
      gap: 1rem;
      font-family: var(--font-ui);
      font-size: 0.97rem;
      font-weight: 600;
      color: var(--text-primary);
      line-height: 1.4;
    }
    .faq-question:focus-visible { outline: 3px solid var(--accent); outline-offset: 2px; border-radius: 4px; }
    .faq-chevron {
      width: 20px;
      height: 20px;
      flex-shrink: 0;
      color: var(--text-secondary);
      transition: transform 0.2s;
    }
    .faq-item[aria-expanded="true"] .faq-chevron,
    .faq-item.open .faq-chevron { transform: rotate(180deg); }
    .faq-answer {
      overflow: hidden;
      max-height: 0;
      transition: max-height 0.3s ease;
    }
    .faq-item[aria-expanded="true"] .faq-answer,
    .faq-item.open .faq-answer { max-height: 1000px; }
    .faq-answer-inner {
      padding: 0 0 1.25rem;
      font-family: var(--font-body);
      font-size: 0.93rem;
      color: var(--text-secondary);
      line-height: 1.7;
    }

    /* ─── Responsive ─── */
    @media (max-width: 900px) {
      .expect-grid { grid-template-columns: 1fr 1fr; }
    }
    @media (max-width: 860px) {
      .support-grid { grid-template-columns: 1fr; gap: 2.5rem; }
      .support-sidebar-box { position: static; }
    }
    @media (max-width: 560px) {
      .support-page { padding: 3rem 0; }
      .expect-section, .faq-section { padding: 2.5rem 0; }
      .form-row { grid-template-columns: 1fr; }
      .expect-grid { grid-template-columns: 1fr; }
    }